1. After reading the Treaty of Waitangi and Sustainability, I've come to realize that this is about controlling pollution and sustainability on possesses of both Native people and Immigrated people living in New Zealand. Basically, the Queen of England gave the "Chiefs and Tribes of New Zealand and to the respective families and individuals thereof the full exclusive and undisturbed possession of their Lands and Estates Forests Fisheries and other properties which they may collectively or individually possess"- means the exclusive right to exploit thus pollute the Lands, Forrest and Marines resources for their own prospers, "so long as it is their wish and desire to retain the same in their possession"- means that they can't completely deplete all the resources and left the properties polluted but to maintain a renewable exploitation. i.e chop down trees grow it back.
2. Modern civil with their economics growth and new technologies that need fossil fuels to run on
, just need more and more resources at a rate where sustainability can't keep up with. We chop down trees at an alarming rate, occasionally set fire to mass acres of forest; we burn coals for steam engines and fossil fuel that isn't renewable, keep polluting the air the depleting the earth's resources. We do excessive huntings for illogical reasons but our own pleasure, endangering species etc...
3. New Zealand's legislation about pollution lies underneath Environment Act 1896 and Conservation Act 1987. Where the EA 1896 applies for general resources areas, about resources/pollution management and sustainability for the economy and clean environment. Whereas the CA 1987 is about special, scarce or historical resources areas: must be conserved for tourism...
Sunday, November 27, 2011
Friday, November 25, 2011
Bad customer Experience
From a true story in California in 1958, Don Higgin is our customer. The subject is his broken Volkswagen bus. The situation is the engine is now taken out of the car, the problem is found that there is a leak in the number 3 cylinder's exhaust manifold, causing loss of power. But Don is charged really high $400 and he is now upset.
Q1. From Don't POV, maybe the shop found the problem and they can fix it with a price. But what they did wrong was pulling out the whole engine without Don' agreement. In other words, Don didn't sign any authorization for carrying out such a complicate service which charged expensively, Infact it was the first day and he said he only need a tune up, which means a regular inspecting on wirings, oil changing, spark plugs change...NOT pulling the engine apart, which leads to the consequence that now the only way to get Don's car up and running is to pay the expensive repair and it takes 3-4 days more, clearly this will affect Don't business.
Q2. From the shop POV, Don's upset was not totally right. Because he said it needed fixing, which gives the shop a clue that do what ever it takes to fix the car, thus he only said maybe a little tune up. So in specialist POV, they know the problem didn't come from lack of tuning up, it's because something is leaking, so they have to take the engine out to find it. What they did right here is that they found the problem, but what they did wrong probably also Don did wrong is they didn't agree on what service is going to be carried out on his car. The shop was unsure about Don's decision and also Don's didn't get the full situation report from the shop.
Q3. If I were Don, I'd like a specialist quote after he fully inspects my car, so we both get the technical situation and hence decide my next move accordingly. If it is bad, I might have to go with the solution, or if possible, I can tell them to ease up the trouble so the car can temporary run for a little while.
Q4. If Don take the van and didn't pay for the whole repair cost, then the shop still don't have the right to hold Don's car, because this is a service carried out that:
- was not agreed by both parties, the shop did not meet Don's demand.
- a repair job that could not finished by a reasonable time, in prior to Don's affected business.
- The shop does not have any authority plus this is not a Lay-by Sale situation.
Q5. Given that Don said he wants his car fixed, maybe a tuneup, but both the shop and Don acknowledged that Don would be showing up the next day to pickup his car. So what ever serviced carried out by the shop should be possible to finish within the day. But the shop follows the problem not Don's demand for a one-day service, which lead to a tight situation for Don. Not only they make Don pay the expensive fee, now they cause Don's his loss of business. Don has more right points than the shop, infact the shop ignored Don's demand to take advantage of him, so Don deserves not to pay the whole repair cost, plus a replacement retal car as a form of refund. Anyway, the law was unclear.
Q6, Related New Zealand laws about this matter:
-Consumer Guarantees Act 1993
-Lay-by Sales Act 1971
Shop doesn't have to pay Don for lost of businesses. However the service was misleading, and could not be finished by a reasonable time(according to Don)
The shop doesn't have the right to hold Don's vehicle until he pays the whole fee because Lay-by Sales does not cover automobile.
Q1. From Don't POV, maybe the shop found the problem and they can fix it with a price. But what they did wrong was pulling out the whole engine without Don' agreement. In other words, Don didn't sign any authorization for carrying out such a complicate service which charged expensively, Infact it was the first day and he said he only need a tune up, which means a regular inspecting on wirings, oil changing, spark plugs change...NOT pulling the engine apart, which leads to the consequence that now the only way to get Don's car up and running is to pay the expensive repair and it takes 3-4 days more, clearly this will affect Don't business.
Q2. From the shop POV, Don's upset was not totally right. Because he said it needed fixing, which gives the shop a clue that do what ever it takes to fix the car, thus he only said maybe a little tune up. So in specialist POV, they know the problem didn't come from lack of tuning up, it's because something is leaking, so they have to take the engine out to find it. What they did right here is that they found the problem, but what they did wrong probably also Don did wrong is they didn't agree on what service is going to be carried out on his car. The shop was unsure about Don's decision and also Don's didn't get the full situation report from the shop.
Q3. If I were Don, I'd like a specialist quote after he fully inspects my car, so we both get the technical situation and hence decide my next move accordingly. If it is bad, I might have to go with the solution, or if possible, I can tell them to ease up the trouble so the car can temporary run for a little while.
Q4. If Don take the van and didn't pay for the whole repair cost, then the shop still don't have the right to hold Don's car, because this is a service carried out that:
- was not agreed by both parties, the shop did not meet Don's demand.
- a repair job that could not finished by a reasonable time, in prior to Don's affected business.
- The shop does not have any authority plus this is not a Lay-by Sale situation.
Q5. Given that Don said he wants his car fixed, maybe a tuneup, but both the shop and Don acknowledged that Don would be showing up the next day to pickup his car. So what ever serviced carried out by the shop should be possible to finish within the day. But the shop follows the problem not Don's demand for a one-day service, which lead to a tight situation for Don. Not only they make Don pay the expensive fee, now they cause Don's his loss of business. Don has more right points than the shop, infact the shop ignored Don's demand to take advantage of him, so Don deserves not to pay the whole repair cost, plus a replacement retal car as a form of refund. Anyway, the law was unclear.
Q6, Related New Zealand laws about this matter:
-Consumer Guarantees Act 1993
-Lay-by Sales Act 1971
Shop doesn't have to pay Don for lost of businesses. However the service was misleading, and could not be finished by a reasonable time(according to Don)
The shop doesn't have the right to hold Don's vehicle until he pays the whole fee because Lay-by Sales does not cover automobile.
Safety System Practical
Make Toyota, Model Juno, Year 1995. This vehicle doesn't have ABS.
The main purpose for this test is about the seat belt structure:
There are 4 main mechanism that makes a seat belt structure: Tongue and Buckle Assembly; Retractor; Webbing; Anchorages.
Tongue and Buckle Assembly: Locking mechanism for securing the seat belt. Tongue should be pressed in easily and Buckle release button must be pressed when pulling the tongue out.
Retractor: Automatically recoil the seat belt when it is disengaged, wear out overtime, should check for smooth retracting motion till the end.
Webbing: the Fibers of the belt. Webbing strength can be greatly reduced by small cuts, frayed edges and holes, even heavy sunburn and UV exposure can reduce up to 50%, and will tear out when put under load.
Anchorage: The whole unit must be firmly anchored to the vehicle.
In all words, the seat belt is the most important system in safety, regardless of vehicle type, if the occupant under high speed impact can be successfully held in place, chances for survival is improved greatly.
Hence, a safety check list is carried out, each mechanism has a list of things to check.
Then we check the supplementary restrain system, which basically recheck the seat belt type, most cars use lap/ diagonal for maximum protection, especially front seats. Number of air bag is also counted.
The following warrant of fitness pretty much retest the Vehicle safety Inspection test.
The main purpose for this test is about the seat belt structure:
There are 4 main mechanism that makes a seat belt structure: Tongue and Buckle Assembly; Retractor; Webbing; Anchorages.
Tongue and Buckle Assembly: Locking mechanism for securing the seat belt. Tongue should be pressed in easily and Buckle release button must be pressed when pulling the tongue out.
Retractor: Automatically recoil the seat belt when it is disengaged, wear out overtime, should check for smooth retracting motion till the end.
Webbing: the Fibers of the belt. Webbing strength can be greatly reduced by small cuts, frayed edges and holes, even heavy sunburn and UV exposure can reduce up to 50%, and will tear out when put under load.
Anchorage: The whole unit must be firmly anchored to the vehicle.
In all words, the seat belt is the most important system in safety, regardless of vehicle type, if the occupant under high speed impact can be successfully held in place, chances for survival is improved greatly.
Hence, a safety check list is carried out, each mechanism has a list of things to check.
Then we check the supplementary restrain system, which basically recheck the seat belt type, most cars use lap/ diagonal for maximum protection, especially front seats. Number of air bag is also counted.
The following warrant of fitness pretty much retest the Vehicle safety Inspection test.
Vehicle Safety Inspection
Our task is to do a safety check on a vehicle and record whether systems meet compliance with New Zealand Vehicle Safety Regulations. All safety check will be carried out on a flat workshop floor, brake test will be on the Rolling Road Dyno.
The Vehicle is a Toyota Caldina 2000 Family Wagon.
We start with External Inspection: this is mainly for lamps and any external projection. This car is compliant with many parts from front lamps, indicators, high stop lamp etc...to Door & Hinged Panels, Mudguards and External Projection. External parts that the car doesn't have are Registration Plate Lamp, Rear reflector or any non-purpose lamp. The reason is this is a family wagon, not yet an SUV so it doesn't need a rear reflector, or any external projection needed either.
Internal Inspection: This mainly focus on internal safety features: which includes wipers, sun visors, air bags, ABS self check, all the seat belt and head restrain mechanism, and the Audible warning device. The Internal looks relatively safe and there is no sharp, pointing edges that passenger or driver might bump into.
Chassis Underbody: This test, we need to hoist the car up to a level. Because there are many things to visual inspect, so using a torch doing everything by a circle, thus saving time and not missing any link: There are Wheels, Hubs & Axels, steering mechanism, Suspension mechanism, these areas are prone to heavy dust deposit and bolts, linkage corrosion. Depending on the size of the corrosion as specified, you might see some rust, but that might be acceptable if there is no deforming corrosion. The fuel tank & fuel lines and Exhaust system are pretty sensitive area about corrosion and cracks. The condition applied might fail the vehicle if there is even a small crack in the large specified area.
Cable linkages, Brake controls, Lines & hoses must be carefully inspected for leaks, cracks, they can cause serious malfunction or loss of power.
Tyre condition were good, all tires' tread depths are more than 1.5mm, which is pass.
Road brake test: We carry this on a Rolling Road Dyno Tester.
First, some procedure must be followed to carry out the test. The roller computer should be ready and in sync. Drive the front wheels into the roller, slightly accelerate to run with the machine and to straighten the car's direction. Then put the gear in Neural for the Roller to take control, follow the instruction on the monitor to brake. We do the same thing with the rear wheels.
With the handbrake test, we pull the handle smoothly, not a power press like the foot brake.
Here's the result obtained:
Front 9% or LF 4.02kN RF 4.42kN
Park brake 6% or LH 1.58kN RH 1.70kN
Rear 6% or LR 2.31kN RR 2.46kN
The percentage is the brake balance, which is from 20% and below is a pass. Brake force on each wheel shows the imbalance and tells us about the brake bias. Obviously, the brake force is relative to the vehicle power rating and weight.
We didn't carry out the under bonnet test but acquiring VIN and Chassis Number. Because it will take more to determine if the A/F system is within specification. But from a visual perspective, the car we know it runs fine and has been for 11 years.
The Vehicle is a Toyota Caldina 2000 Family Wagon.
We start with External Inspection: this is mainly for lamps and any external projection. This car is compliant with many parts from front lamps, indicators, high stop lamp etc...to Door & Hinged Panels, Mudguards and External Projection. External parts that the car doesn't have are Registration Plate Lamp, Rear reflector or any non-purpose lamp. The reason is this is a family wagon, not yet an SUV so it doesn't need a rear reflector, or any external projection needed either.
Internal Inspection: This mainly focus on internal safety features: which includes wipers, sun visors, air bags, ABS self check, all the seat belt and head restrain mechanism, and the Audible warning device. The Internal looks relatively safe and there is no sharp, pointing edges that passenger or driver might bump into.
Chassis Underbody: This test, we need to hoist the car up to a level. Because there are many things to visual inspect, so using a torch doing everything by a circle, thus saving time and not missing any link: There are Wheels, Hubs & Axels, steering mechanism, Suspension mechanism, these areas are prone to heavy dust deposit and bolts, linkage corrosion. Depending on the size of the corrosion as specified, you might see some rust, but that might be acceptable if there is no deforming corrosion. The fuel tank & fuel lines and Exhaust system are pretty sensitive area about corrosion and cracks. The condition applied might fail the vehicle if there is even a small crack in the large specified area.
Cable linkages, Brake controls, Lines & hoses must be carefully inspected for leaks, cracks, they can cause serious malfunction or loss of power.
Tyre condition were good, all tires' tread depths are more than 1.5mm, which is pass.
Road brake test: We carry this on a Rolling Road Dyno Tester.
First, some procedure must be followed to carry out the test. The roller computer should be ready and in sync. Drive the front wheels into the roller, slightly accelerate to run with the machine and to straighten the car's direction. Then put the gear in Neural for the Roller to take control, follow the instruction on the monitor to brake. We do the same thing with the rear wheels.
With the handbrake test, we pull the handle smoothly, not a power press like the foot brake.
Here's the result obtained:
Front 9% or LF 4.02kN RF 4.42kN
Park brake 6% or LH 1.58kN RH 1.70kN
Rear 6% or LR 2.31kN RR 2.46kN
The percentage is the brake balance, which is from 20% and below is a pass. Brake force on each wheel shows the imbalance and tells us about the brake bias. Obviously, the brake force is relative to the vehicle power rating and weight.
We didn't carry out the under bonnet test but acquiring VIN and Chassis Number. Because it will take more to determine if the A/F system is within specification. But from a visual perspective, the car we know it runs fine and has been for 11 years.
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